Privacy Policy

BolsenaTravel.com

Effective as of September 15, 2022

E-LIFESTYLE IMPEX SRL (hereafter referred to as Company) is dedicated to protecting the privacy of the users accessing and using the Website https://bolsenatravel.com/ (hereafter referred to as Website) and handling any personal data we obtain from our users with care and respect. An overall principle is that we do not collect more information than is reasonably necessary to provide you with the best user experience. Company may use affiliates’ or reputable third parties’ services for the processing of personal data collected on or through the Website.

About this Privacy Policy

This privacy policy (referred to as Privacy Policy) explains how information about you is collected, used, stored and disclosed when you access and use the Website, and which are your rights related to this information. You should make sure therefore that you read this Privacy Policy, our Terms of Service and any other terms referenced in these documents carefully before using the Website. This Privacy Policy is applicable exclusively where Company acts as a data controller with respect to your data. This is the case where we determine the purposes and the means of the data processing on our Website.

The Privacy Policy applies in addition to our Terms of Service and other policies. In the case of a contradiction between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail. This Privacy Policy does not apply to the practices of companies we don’t own or control, or people that we don’t manage.

By accessing and using the Website, you acknowledge and agree that we will collect, use, store and disclose your information as described in this Privacy Policy. You have choices about whether to provide us with information and how we use that information. You may choose not to provide us with information, but your choice(s) may prevent you from accessing or using the Website.

This Privacy Policy does not apply to any information that you share in the public places of the Website or through a public feature of our Website.

We may update this Privacy Policy to reflect changes in the law, on the Website, in the Company or advances in technology. The most recent version of these Privacy Policy shall at all times be accessible on our website. Our use of the information we collect is subject to the Privacy Policy in effect at the time such information is used.

 Your rights under GDPR

The rules in the European Union for how the personal data of individuals may be collected, stored and used changed on 25th May 2018, when the General Data Protection Regulation (GDPR) came into effect. These rules apply to all companies, wherever they are based, that process personal data about citizens in the EU and other countries in the EEA. The regulation will also continue to apply in the UK after it leaves the EU. We are fully committed to complying with the new rules, and to protecting the rights of all people who give us their data, wherever in the world they may be.

In accordance with EU regulations, you have the following rights with respect to your personal data:

  • Right of Access – the right to be informed of and request access to the personal data we process about you;
  • Right to Rectification – the right to request that we amend or update your personal data where it is inaccurate or incomplete;
  • Right to Erasure – the right to request that we delete your personal data, under certain conditions;
  • Right to Restrict – the right to request that we temporarily or permanently stop processing all or some of your personal data, under certain conditions;
  • Right to Object –
    • the right, at any time, to object to us processing your personal data on grounds relating to your particular situation;
    • the right to object to your personal data being processed for direct marketing purposes;
  • Right to Data Portability – the right to request a copy of your personal data in electronic format and the right to transmit that personal data for use in another party’s service;
  • Right to withdraw consent – the right to withdraw the consent for processing your personal data at any time, but this will not affect the processing of your personal data that we have already accomplished; and
  • Right not to be subject to Automated Decision-making – the right to not be subject to a decision based solely on automated decision making, including profiling, where the decision would have a legal effect on you or similarly significantly affects you.

If you want to learn more about GDPR please visit: https://ec.europa.eu/commission/priorities/justice-and-fundamental-rights/data-protection/2018-reform-eu-data-protection-rules_en

You can contact us here to exercise your rights.

 Information We Collect & Use

In this Privacy Policy, the term “personal data” means information you provide to us which personally identifies you, such as your name, address, email address, phone or your location or other data which can be reasonably linked to such information by us.

Some of the information we collect is provided by you, some is collected automatically (typically from devices) and some may be collected from other sources.

We do not sell your personal data – such as your name and contact information – to third parties to use for their own marketing purposes.

 

Information that you provide voluntarily

Certain parts of our Website may ask you to provide personal data voluntarily. For example, we may ask for certain information in order to register a User account on the Website, purchase products offered on the Website, ask for a quotation, use features on the Website, subscribe to marketing communications from us (such as newsletter), and/or to submit enquiries to us, such as:

  • your full name, address, phone, email address, username, password or other contact details or data,
  • any information you submit to us via email, feedback form or social media.

If you contact us or provide us with feedback, we collect the information you give us when you report a problem, contact or communicate with us.

From time to time, we may request your opinions, suggestions, or modification and improvement ideas (referred to as Feedback) through surveys, or other similar requests or based on your own initiative. Any responses you provide are voluntary, however you agree that any Feedback you provide to us shall be owned by Company and may be used by Company in our sole discretion and with no other obligations or payment.

The communication or social network’s use of information made available by our Website is governed by that social network or provider privacy policy and controlled by the social network or provider, NOT by this Privacy Policy or by Company.

Information we collect automatically

We collect information from and about the device(s) you use to access our Website, such as:

– browser data and information in so-called server log files, which your device automatically transmits to us such as, but not limited to: date and time of the server request, time zone, browser type and version, operating system used, location, referrer URL, error logs, and the IP address and device identifier.

The log files data is for data security, error analysis and improving system performance only. A merge of this data with other data sources will not be done. The server log files are automatically deleted after 60 days.

Analytics, Advertising & Technical Data

Analytics – We may use third-party Service Providers as Google Analytics, Facebook Analytics, or other providers for measuring and understanding the Website usage, how individuals and their devices interact with our Website, for business and market research, and to assess and improve the functionality and performance of our Website. The privacy practices of these tools are subject to their own privacy policies. Please see Google Analytics Privacy Policy at: http://www.google.com/analytics/learn/privacy.html, Facebook Analytics Privacy Policy at: https://www.facebook.com/privacy/explanation. The IP Anonymization for the Website is generally activated in Google Analytics. As a result, your IP address will be truncated by Google within member states of the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases will the full IP address be sent to a Google server in the US and shortened there.

Cookies and Related Technologies – When you access our Website we may use cookies, which are text files containing small amounts of information that are downloaded and stored on your device, or related technologies, such as web beacons, tags, local storage objects and tracking pixels, SDK’s or others to store or collect information (referred to as “Cookies”). Cookies do not harm your device and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies can help us learn about your online behaviour including on other sites or services and allow us the display of advertising and interest-based advertising or advertisement from selected third party.

You are free to delete or block cookies from your device, by changing the preferences on your browser or device. However, we cannot guarantee that our Website will fully operate should you choose not to accept cookies. Please check our Cookie Policy for more detailed information.

Ads for Products and Services – We may use services, like Google Ads, Google Ads Remarketing, Facebook Ads or Facebook Custom Audiences / Conversion (“Facebook Pixel”) or Twitter Ads and Remarketing to serve tailored ads to you about the Website and Company. We may also support or allow the delivery of advertising for the products and services of other companies. Our third-party partners can use cookies to collect information about your activity within the websites, social media sites or applications to provide you with such advertising as retargeting ads. They may also access and use unique device identifiers, such as IDFA. We do not have access to Cookies and related technologies placed or read by Advertisers, and this Privacy Policy does not govern the use of those cookies and related technologies placed by third parties. For more information please follow our Cookie Policy.

If you wish to opt out of interest-based tracking through your mobile device, you can do so through your device “settings”, Privacy Settings–>Ads personalization. Please note that if you opt out through these settings, you will continue to receive advertising after you opt-out, but it may not be tailored to your interests.

APIs/SDKs – We may use third-party Application Program Interfaces (“APIs”) and Software Development Kits (“SDKs”) as part of the functionality of our Services. For more information about our use of APIs and SDKs, please contact us.

Third-Party Content, Links, or Plugins.

The Website may have links to third-party websites, content, tools or applications which may have privacy policies that differ from our own. Company do not have access to the personal data you provide to such third-party websites, content, tools or applications. We are not responsible for the practices of such sites and the terms of this Privacy Policy do not apply to such third-party content.

The Website may also offer you the ability to interact with social media sites (Facebook, Instagram, Twitter, etc.) or other tools (Email, SMS, WhatsApp, etc.), which let you share actions you take on our Website with other apps, sites, or media and which may allow us and/or the social media site to receive data from or about you. Your use of social network features and other related tools is subject to each social media site’s privacy policy, which may be different from ours, so please read these social networks policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, used, or disclosed by social networks, and we are not responsible or liable for the practices of such sites.

We may include and make use of third-party plugins as part of the functionality of our Website (such as Google Maps, YouTube and others). Plugins may allow third parties including analytics and advertising partners to collect your personal data for various purposes including to provide analytics services and content that is more relevant to you. For more information about our use of plugins, please contact us as set forth below.

Other Sources

We may gather information, including demographic and statistical information from third parties, such as business partners, marketers, researchers, analysts. We may attribute this information to you based on your assignment to certain statistical groups. We may use this information to supplement the other information that we collect or analyse in order to derive your possible interests and to provide more relevant experiences for you within the Website and improve our products, analytics, and advertising.

We may also receive information from third party services about how Company’s own marketing efforts performed on third party sites or platforms.

We may use anonymous, statistical or aggregated information and may share it with our partners for legitimate business purposes. It has no effect on your privacy, because there is no reasonable way to extract data from the aggregated information that can be associated with you.

HTTPS or SSL/TSL Encryption

For securing the communication between the Website and our servers and to protect the transmission of sensitive content, such as passwords, we use HTTPS protocol based on SSL/TSL. If SSL or TLS encryption is enabled, the data you submit to us cannot be read by third parties.

How we use information

The main reason, we collect, use and store (“process”) your information is to provide our service and sell our products, to fix and improve the service, to manage the contract with you, to measure performance, to monitor the usage of our service, to develop new features, to market our company and its products and services and to enforce the Terms of Service, Privacy Policy or other policies as well as when we have a legitimate interests (e.g. our interests in running our business, managing and providing you with better services, etc.), or to protectCompany, our users or the public, or in accordance with legal requirements (for example, for tax, legal, regulatory, accounting or other purposes). Additionally, we may use your information to help keep you safe and to communicate with you.

We may disclose your information to third-parties: (a) under a court order, or a request from a law enforcement or other government agency; (b) in connection with efforts to investigate, prevent, or take other action regarding illegal activity, misappropriation, infringements, identity thefts, suspected fraud or other wrongdoing; (c) to protect and defend the rights, property or safety of our Company, our users, our employees; (d) to comply with applicable law or cooperate with law enforcement; (e) to enforce our Terms of Service, Privacy Policy or other agreements or policies; and (f) in connection with the operation of the Website within a different framework, or through another legal structure or entity, or with a substantial corporate transaction, such as the sale of our business, or our Website.

From time to time, we may ask for your consent to use your information for certain specific reasons. You may withdraw your consent at any time where indicated in the Website or by contacting us at the address provided at the end of this Privacy Policy.

Your email address may be used for the following purposes:

  • to allow you to register for the Website and to manage and process your registration;
  • to access your User account;
  • for processing your orders;
  • processing and sending requested quotations;
  • service emails (regarding updates, new design, new features, surveys, etc.); and
  • administrative purposes, such as notification of a violation of our Terms of Service.

Cross-border data transfers

Information that we collect and use is normally stored and processed also outside of Europe, for instance in the United States of America and other jurisdictions. The United States, European Economic Area (“EEA”) Member States, and other countries have different laws. When your information is moved from your home country to another country, the laws and rules that protect your personal information in the country to which your information is transferred may be different from those in the country in which you live.

By using the Website, you:

  • acknowledge and agree that your information will be processed as described in this Privacy Policy; and
  • consent to having your information transferred to our cooperation partner, affiliates and facilities in the United States or elsewhere or to facilities of third parties with whom we share information as described in this Privacy Policy.

How long we store your information

We retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active or as needed to provide the service to you. We will also retain and use your information to the extent necessary:

  • to process your order for products or services
  • to comply with any legal, governmental or regulatory requirement;
  • to evidence our compliance with applicable law;
  • for the purposes of fraud prevention and law enforcement;
  • if there is an outstanding issue, claim or dispute or court order requiring us to keep the relevant information until it is resolved; or
  • if the information must be kept for our legitimate business interests, such as enforcing our terms or fraud prevention.

Keep in mind that even though our systems are designed to carry out data deletion processes according to the above guidelines, we cannot promise that all data will be deleted within a specific timeframe due to technical constraints.

Aggregate and/or anonymous information may remain on our servers indefinitely.

Children

Persons under 18 years of age are not permitted to provide any personal data. Company shall not be liable in any way for the collection of personal data, as well as any false statements, provided by persons under 18 years of age, and, in any case, where deemed necessary, Company shall make use of the right of access and deletion provided by the legal guardian or person exercising their parental rights.

Miscellaneous

We take reasonable administrative and technical measures to protect personal data from loss, misuse and unauthorized access, disclosure, modification or destruction. However, there are inherent risks in transmission of information over the Internet or other methods of electronic storage. Therefore, although we strive to protect your data, we cannot guarantee its absolute safety.

We reserve the right to amend our Privacy Policy. Amendments will be effective from the moment of publication, so please check regularly to be sure you are familiar with the latest version.

In the event of a transfer of the Website to a third party, we may transfer to such third party all personal information that we collected about you in accordance with this Privacy Policy. In such an event, the users will be notified when information about those users is transferred and becomes subject to a different Privacy Policy.

This Privacy Policy shall be governed by the laws of Romania and submitted to the exclusive jurisdiction of the courts in Romania.

If you have any additional questions or requests, you may send an email to contact@bolsenatravel.com